3rd Party Services

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

We identified the technical trigger and confirmed the impact affects most sandbox environments, excluding a subset of specialized environments. We are working on a potential fix and actively working on multiple swim lanes to resolve the issue as soon as possible. We will provide a further update once we have more details to share, or sooner if the situation changes.

We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.