3rd Party Services

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

A Windows update released September 8 has left Claude Cowork on Windows unable to run local commands, because its workspace can no longer reach your computer's drive. For most users, chat and file reading and editing still work. There's no in-app workaround yet, and restarting or reinstalling won't help. Microsoft has developed a fix and is working to release it. We'll post an update when we have more to share.

A Windows update released September 8 has left Claude Cowork on Windows unable to run local commands, because its workspace can no longer reach your computer's drive. For most users, chat and file reading and editing still work. There's no in-app workaround yet, and restarting or reinstalling won't help. Microsoft has developed a fix and is working to release it. We'll post an update when we have more to share.

Title: Some users may be unable to connect to the Outlook mobile app or Outlook client on Mac devices User impact: Users may be unable to connect to the Outlook mobile app or Outlook client on Mac devices. Current status: We've confirmed that the expedition efforts to a subset of highly affected users has completed and our monitoring and reports from some users that the issue no longer persists. For those who remain affected, we continue to advise users to utilize Outlook on the web, if possible, to bypass impact. The fix deployment is approximately 97 percent complete, and our previously established estimated time to resolution remains Monday, September 14, 2026. Scope of impact: Some users attempting to connect to the Outlook mobile app or Outlook client on Mac devices may be impacted. This information may be updated as our investigation continues. Start time: Wednesday, September 9, 2026, at 4:30 AM UTC Root cause: A recent update to improve mail flow is causing high CPU on the affected mailbox database infrastructure. Next update by: Sunday, September 13, 2026, at 5:30 PM UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.