We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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We are investigating a service degradation. Some users may experience occasional low rate errors when using grok 4.5 models.
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Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
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Our restoration efforts with our third-party infrastructure provider continue to make steady progress. Power has been successfully restored to the DCC modules at the impacted data center, and core network infrastructure has been validated and confirmed operational. We're looking into a problem with the certificate that is given to the data center hosts. This problem is affecting how some network devices are authenticated. Recovery activities remain on schedule, with full restoration of the impacted modules expected by the end of July 16, pending successful completion of the remaining recovery activities. The impact remains limited to sandbox environments, and production services continue to be unaffected. We'll provide an update as significant developments occur or sooner if new information becomes available.
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The maintenance is currently in progress.
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We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
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Monitors
Amazon Web Services
SMS Delivery Delays from Twilio to Liberty Mobile Puerto Rico
Microsoft Copilot (Microsoft 365)
